TransPorte Feedback Form

Americans with Disabilities Act (ADA)
Complaints, Grievances and Appeals

In the event of a rider complaint against TransPorte or a staff member, the following procedure is to be followed:

• The initial complaint, whether verbal or written, should be directed to the TransPorte manager.
• La Porte TransPorte requests that complainants file their grievances within 10 working days. However, a complainant has up to 180 days from the date of the alleged discriminatory act to file a complaint.
• If the rider is not satisfied with the resolution, an appeal can be directed to the City of La Porte Human Resources Department within seven days.
• If the rider is still not satisfied with the resolution, a final appeal can be made to the City of La Porte Mayor’s Office within seven working days.

The attorney representing the City can be brought into the negotiations for final resolution of the complaint at any time during the process.

All complaints and resolutions are to be documented in writing.