TransPorte Policies

Service Animal Policy (doc file)          
Service Animal Policy (pdf file)
 
Respirators & Oxygen Tanks Policy (doc file)          
Respirators & Oxygen Tanks Policy (pdf file)
 
Lift Deployment Policy (doc file)          
Lift Deployment Policy (pdf file)
 
Wheelchair Securement Policy (doc file)          
Wheelchair Securement Policy (pdf file)
 
Replacing Vehicle In Service Policy (doc file)          
Replacing Vehicle In Service Policy (pdf file)
 
No Show Policy (doc file)         
No Show Policy (pdf file)
 
Complaint And Appeal Process 2012 Policy (doc file)          
Complaint And Appeal Process 2012 Policy (doc file)

 

No Show Policy

TransPorte also has a "no show" policy, requiring riders to notify TransPorte at least two hours before a scheduled trip if they are unable to travel. With certain exceptions, such as cases of serious illness or a family emergency, riders who fail to travel without notifying TransPorte will be required to pay the fare for the missed trip before their next ride on TransPorte.

Policy on Service

TransPorte is a curb-to-curb service.  All passengers must be capable of independent travel. If not, passengers are required to be accompanied by a Personal Assistant or other attendants capable of assisting the passenger, including safely operate a passenger’s mobility device, if necessary.  The driver is not a medical attendant and must remain in the line of sight of the vehicle at all times. The driver cannot enter a building to pick up a passenger or deliver a passenger. 

Disability discounts are offered for people with disabilities, or for those who require a personal assistant in order to be able to safely ride in the vehicle. TransPorte does not provide these personal assistants but will allow them to ride for free.

Accessibility

Documents for TransPorte services can be provided in alternate formats upon request. Call the TransPorte Office (219) 362-6565 for more information. All TransPorte vehicles are wheelchair accessible.

TransPorte is the City of La Porte's public transportation system. It is a demand-response system serving the city of La Porte. Think of us as a fixed rate, shared ride, taxi service. Call for a ride -- we will pick you up at the curb, and take you to your destination anywhere in our service area for one low price.

Non-Discrimination Policy

  • TransPorte follows Section 601 of the Title VI of the Civil Rights Act of 1964: “No person shall be discriminated against on the grounds of race, religion, color, or national origin.” (Alternate format available upon request.)  TransPorte Director (219) 326-8274
  • TransPorte siguiente Sección 601 del Título VI del Acta de Derechos Civiles de 1964: "Nadie podrá ser discriminado por razones de raza, religión, color, u origen nacional."  (Formato disponible bajo petición alternative.)  Director de TransPorte (219) 326-8274